Frequently Asked Questions
Everything you need to know about shopping with Distillique
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $75 qualify for free standard shipping within the continental United States.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Distillique accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer support team.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or phone.